To raise a ticket at any time 24/7/365 either complete the form below, send an email to firstname.lastname@example.org, including ALL the necessary information, or call 01932 300247
FREQUENTLY ASKED QUESTIONS:
Q: How do I report a fault with Data-Shield?
A: Faults can be reported either by calling the 24×7 Support line on +44 1932 300247 and providing the relevant call information, or by completing the online fault reporting template.
Q: If I report a fault online will I get an email confirmation that the fault has been received
A: Yes you will receive an email confirmation with a reference number
Q: How do I track my fault?
A: All reported faults are allocated a reference number that can be quoted with all call communication.
Q: How long before I should expect contact with an engineer?
A: You should receive a call back from an engineer within 30mins to discuss your issue or receive an email request for logs and further information.
Q: Will I be provided with progress updates?
A: Progress updates are provided regularly by email or phone.
Q: Who do I call if I require call escalation?
A: Full escalation path details will be provided before the commencement of any contract.
Q: Are Data-Shield engineers Security Cleared?
A: Yes Data-Shield has a number of security cleared engineers.
Q: What SLA’s are available?
A: We have a number of SLA’s available from 4hr fix to 9-5 next business day.
Q: Will I be notified of fault resolution?
A: Once the fault has been resolved fault closure details will be provided, which will include resolution of the issue.
Or call now 24/7/365 to raise a support ticket 01932 300247