If your operation uses Quantum products to facilitate the business’s archiving, data storage, hybrid storage and workflow storage, the chances are that you will also use Quantum to provide your company with product support. But is that necessarily the best solution?
On the face of it, you might think that using an OEM’s support services for its own products is the right thing to do. After all, who knows more about a product than the manufacturer – right? Well, only up to a point.
Why OEMs may not be the best source of EOL support
Yes, when it comes down to the basic designs, the manufacturer knows everything; but when we are talking about the EOL (End of Life) of specific products, an OEM’s interest tends to wane. It’s only natural in a way because, after all, any OEM is more concerned about selling new applications rather than worrying about applications which they are taking out of circulation.
This is why, when you wish to extend a product’s productive life, past its effective EOL, it is better to use the services of a specialist, beyond-EOL service-provider, whose very business depends on ensuring legacy systems continue to work smoothly and efficiently well past their EOL dates.
Extending the working like of mission-critical data storage systems
The fact of the matter is that many companies operate with legacy systems in place. In order to avoid extra investment costs and disruption to their services, they prefer to continue with their existing data storage systems and software well past their EOL dates. This is especially true in terms of mission-critical systems.
Many original manufacturers tend to withdraw their support once the EOL date has passed. It means that the existence of specialist companies who have the appropriate knowledge and skills to offer EOL support is essential. It is this that enables businesses to prolong the service life of their legacy hardware, software and programming, without compromising the services they provide their customers.
Getting the best EOL extended support packages
Some OEMs do offer extended services package deals. Quantum, for example, are currently offering a 3-year post EOL support package for their AMASS and Data Manager software products. But packages like these tend not be cheap. They are a diversion from the company’s mainstream business and use resources they would prefer to direct towards new products.
A case in point is how difficult it is to locate any information about EOL on the Quantum website. If you carry out a search you will only find limited detail about their AMASS product. The fact that that there is nothing else indicates that it is not one of their main priorities. However, here at Data Shield, extending EOL support is our sole raison d’être.
Contact Data Shield today
If your business wishes to extend mission critical Quantum products well past their EOL, your best interests would be served by calling on the services offered by Data Shield. Why not visit our website and request a quote, or call us today on +44 (0) 1244 314 144 for more information?