IBM EOL Support
At some point all IBM network storage hardware will become EOL (end of life) and of EOS (end of support. It’s not exactly built into the products (hardware and software), but, like any electromechanical product, it will fail after time.
IBM’s EOL policy
IBM has a policy of ending the life and service life of their products on two given dates throughout the year, usually 30 April and 29 September. Although there is no specific length of warning, they normally issue notices one to two months in advance of the planned date.
The priorities of OEMs
Of course, they are aware how important your network storage is to you as a company andin many instances it mission critical. In other words, it is vital to your business’s performance. Under normal circumstances, you will have two options.
• To upgrade your hardware and/or software to the latest version
• To purchase an extension to your support agreement or contract
The problem is that, whichever of these two choices you opt for, it is likely you cost you more money, especially if you go for option one. What IBM or another OEM will not usually volunteer is that there is a third possibility, and that is to get extended support from a third party such as at Data-Shield.
Dealing with third party service providers
We know what you’re thinking. Will you get the same level of support from a third party like Data-Shield, and what will it cost you financially? Well, we give can you good news on both counts.
With a top OEM like IBM, their first priority is always going to be selling new product or upgrades. That’s why it is the first of the two options mentioned above. If you decide not to invest in new hardware but extend the life of your current equipment you can choose to extend the cover from the OEM, but the likllihood is that that would be at an increased price.
This is where someone like Data-Shield comes into the equation as third party maintenance providers typically save companies up to 40% of the cost of support contracts provided by OEM’s. .
Addressing third-party service provider concerns
Will you get the same level of support?
In actual fact, you’ll get better support. Bearing in mind that IBM would prefer to sell you an upgrade to improve their sales figures, for third-party service providers like Data-Shield, covering users with extended EOL service agreements is our sales. It’s the only thing we do. We won’t be tempted to try to get you to upgrade because it’s not what we are set up for.
So, you can guarantee that we pour 100% of our resources into making and managing extended IBM EOL service agreements.
You’ll also find that we are experts in what we do; not only do you get 100% from us, but you will be dealing with highly knowledgeable, deeply skilled experts.
Then, there is the question of cost. You’ll be delighted to learn that we could save up to 40% of the costs you would invoke if you went down the OEM route.
It really is a no-brainer. Contact us today to find out more about how we can help you with IBM EOL support